You probably have lately purchased a pair of AirPods Professional from Apple, plainly you may be eligible for a free substitute unit. That is in accordance with a help doc on Apple’s web site through which they state that AirPods manufactured earlier than October 2020 may fall sufferer to some sound-related points.
In accordance with Apple, in case your AirPods Professional is experiencing, “Crackling or static sounds that improve in loud environments, with train or whereas speaking on the cellphone” or if “Energetic Noise Cancellation not working as anticipated, reminiscent of a lack of bass sound, or a rise in background sounds, reminiscent of road or airplane noise,” then it seems to be such as you’ll be eligible to get a free substitute unit.
Apple additionally notes that the complete unit is not going to get replaced, just like the case. Additionally, they’ll solely change the affected earpiece, so if for instance, the left earpiece of the AirPod Professional is ok, they won’t change it. The corporate shall be working some diagnostics to find out which earpiece is affected and can change them accordingly.
So, if you’re discovering that your AirPods Professional unit is supplying you with these issues, then you need to in all probability take it to an Apple Licensed Service Supplier and make an appointment at an Apple Retail Retailer the place they’ll get you sorted.
Filed in. Learn extra about AirPods, Airpods Professional and Headphones. Supply: help.apple